- 6 de junho de 2025
- Posted by: B@dyfit@admin
- Category: Online Casino
I’ve been user of this casino for 4 years now and this vegas casino apk is how they treat loyal costumers. He was asking me to provide documents from Sweden, but how can I do that??? Thank you very much for submitting your complaint and forwarding the relevant communication. I’m very sorry to hear about your problem. Indeed, our financial dept. is in contact with the payment provider.
Vulkan Vegas Casino – Der Spieler kann seine Gewinne nicht erhalten.
There’s really no need to contact them every day. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. So this time I’ve been waiting for a withdrawal 50e for 2 days, and after that I haven’t received the notice or anything. Attached a screenshot of a withdrawal request. The player’s unable to receive her winnings as her bank account no longer exists.
Die Erfahrungen und Benutzerbewertungen von Vulkan Vegas Casino
Thank you very much for submitting your complaint and I’m really sorry to hear about your issue with Vulkan Vegas Casino. Allow me to ask you a few more question before we would move forward. I am looking forward to the resolution of this issue. We received a message from Rebecca stating that she eventually received her funds. It would be great if you could forward us any relevant proof which may support your case to email protected.
Ist Vulkan Vegas Casino fair und sicher? Die Erklärung zum Sicherheitsindex
The player was not informed of any alternative method to withdraw her winnings. After the casino had requested the disputed transaction ID and the Complaints Team had extended the response time, the player confirmed that she had received her money. The issue had been successfully resolved and the complaint was closed. I have now gathered everything that is/was on my phone. One point is particularly important and that is the part where my bank statements show that the transactions have been canceled and then the live chat response to that. To date I have zero information on this venture either, so I am assuming that vulkanvegas has not contacted my bank to clarify the issue.
Every transaction has its transaction ID. The money is stuck between the casino bank and your bank. The casino needs to track the payment and credit the money back to your casino account. Then you can start discussing another payment method etc. Good morning Tim, I just checked my account … And it came in € 1,500.00, so a total of € 2000 so far.
A week later, my Postbank also announced that I had violated the terms and conditions ??? Sparkasse and Postbank after this payment was received and returned from Muvon Payments Ltd ?! Since then I have been put off by the casino support, put off etc pp !!! In the meantime I can’t get any further on the phone, permanently occupied and in the live chat nobody speaks to me in either German or English. I’m tired of explaining myself again and again and meanwhile really pissed off how they treat me.
Despite having been unblocked previously after explaining the situation, the player had encountered the same issue again while waiting for a withdrawal of 50 euros. We had requested additional information to investigate the matter. The player had confirmed that the casino had unblocked his account and the issue had been resolved. As a result, the complaint had been closed as ‘resolved’. The thing is that it never goes quickly. It usually takes few days to the casino to realise that you’re actually right and that you really didn’t get the money.
Vulkan Vegas Casino – Der Spieler erlebt verzögerte Auszahlungen.
You won and there’s no sign the casino wouldn’t like to pay you. Yes, the casino is very slow, but it’s probably because they can’t do it faster for some reason (and they probably won’t tell you the reason). Just be patient and I believe you will receive everything until the end of the next week. I hope we will be able to help you to resolve this issue as soon as possible. Or, on the other hand, a player might be using VPN to hide that they’re accessing the casino’s website from a restricted jurisdiction. So ive been playing for 3 years in this casino and was using VPN all the time.
- I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
- Sparkasse and Postbank after this payment was received and returned from Muvon Payments Ltd ?!
- Yesterday I deposited a total of € 3000 and nothing came close to profit, no matter which game, how high or low the stakes are!
- The thing is that it never goes quickly.
- I will contact the casino and try my best to resolve the issue as soon as possible.
Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. Hi, I’m sorry to hear about what’s happening to you. The split of your withdrawal to smaller amounts is exactly what I described above. Anyway, I’m thinking that you might experienced “Mastercard issue”.
- Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
- The casino needs to track the payment and credit the money back to your casino account.
- You need to look at it from the positive point of view.
- As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system.
- First time I got blocked I think couple months ago with a 30euros in balance, but when I explained the situation they unblocked me.
- I got blocked because of the VPN that I don’t even have installed on my Android.
The complaint was rejected because the player didn’t respond to our messages and questions. So again the same problem with this casino…. I got blocked because of the VPN that I don’t even have installed on my Android. I was waiting for my cash out for 2 days and when I try to log in now can’t .
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread. Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. I was now able to make a new withdrawal request of 200 euros. Hello, I still have to wager 4 euros for the payout, which of course is not nice.
Consequently, we are unable to investigate further and have no choice but to reject this complaint. These required documents were made available in good quality as quickly as possible. We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion. I will need some time to clarify with the billing dept. re the issue with withdrawals.